Shipping & Delivery Policy

Last updated: August 10, 2026

This Shipping & Delivery Policy explains how Eye Gallery by Garen Oganni (“Eye Gallery,” “we,” “us”) ships products purchased on eyegallerybygarenoganni.com.

Where we ship

We currently ship to addresses within the United States. If international shipping is offered for a specific order, it will be stated at checkout or confirmed by our team in writing. Orders may be declined where shipping is restricted by law, carrier rules, or product type (see Legal & export restrictions in our Terms of Service).

Processing time

In-stock, non-prescription items are typically processed within 1–3 business days after payment is confirmed. Prescription eyewear, custom lens work, and special orders require additional laboratory time. Estimated processing times are shown on the product page or provided after we verify your prescription. Business days exclude weekends and U.S. federal holidays.

Shipping methods and costs

Available shipping methods and costs are calculated and displayed at checkout based on your address, order contents, and carrier options. We may offer standard and expedited options when available. Shipping charges, if any, are added before you complete payment.

Delivery estimates

Delivery dates shown at checkout or in shipping confirmations are estimates, not guarantees. Carrier delays, weather, customs (if applicable), incorrect addresses, and laboratory production can affect delivery. Tracking information is provided by email when your order ships, when available from the carrier.

Risk of loss

Title and risk of loss pass to you when the carrier delivers the package to the shipping address you provided (or when you pick up an order, if pickup is arranged). If a package appears lost or damaged in transit, contact us promptly at hello@eyegallerybygarenoganni.com or 424-777-0045 so we can open a carrier claim and help resolve the issue.

Address accuracy

You are responsible for providing a complete and accurate shipping address. Additional carrier fees for address correction, redelivery, or return-to-sender due to an incorrect address may be charged to you.

Order changes and cancellations

Contact us as soon as possible if you need to change an address or cancel before shipment. Once an order has shipped or laboratory work has begun on prescription or custom items, changes may not be possible. See our Refund and Returns Policy for returns after delivery.

In-store pickup

When offered, in-store pickup is available at our Beverly Hills location: 224 S. Robertson Boulevard, Beverly Hills, CA 90211. We will notify you when your order is ready.

Contact

Eye Gallery by Garen Oganni
224 S. Robertson Boulevard
Beverly Hills, CA 90211
Email: hello@eyegallerybygarenoganni.com
Phone: 424-777-0045